Letters From A Change Agent #selfforgiveness

Happy New Year! Time for a new calendar and new beginnings. Reflecting on the new changes can bring guilt about what we failed to change in the past. The past is a weight that we can rid ourselves of with little energy. Unfortunately we don’t. In any new cycle, we must reset our integrity from what we were unsuccessful at. This reset process is a way to forgive ourselves for what we did not accomplish.

Forgiving ourselves allows us to put to rest our anxiety about not doing what we said we would. Maybe it was about losing twenty pounds, becoming a more engaged employee, or making better communication in your marriage. For me, I have told myself I’m going to create better ways to stay connected to my loved ones I don’t see or connect with as often as I would like. This goal has been on my “resolution list” for many years. I work on it, but fail to meet the expectations I set for myself.

Any new change forces us to handle emotions with the same process. We acknowledge a new change we want to make in our lives and we then remember what we said we would do prior. We often have guilt over what we were not successful at. We must learn to replace guilt with a slight acknowledgement and say, “I take ownership for not doing _________. I will instead now do _____________.” That new declaration is now the concern. We can find a way to hold ourselves accountable for the new claim, celebrate our success, and take responsibility if we fail. Whether we succeed or fail, we will follow the result with a new claim.

It is only us putting the pressure on ourselves. If the goal or task is important, then it should have a higher level of accountability. If it is not, then we cannot torture ourselves. I often feel that my goals, tasks, and ambitions are the makeup of this line of living life. They aren’t always straight forward, and often blur our ability to really live life, or stay on the line, but with personal forgiveness, we can more quickly get back to living life on the line. That is the main goal of us all, to live the fullest and most impactful lives we can. Start with forgiving yourself and make room for the new year.

Monday Spotlight: Starbucks and Family

In life, our connections and our family isn’t necessarily what we planned or what is expected in our paths forward.  When I moved back to LA in 2008, I took a job with Starbucks.  As I started Project Kinect, I mentioned my dedication to my team in my store that made my two and a half years with Starbucks so memorable.  What I haven’t talked about though was my team of managers that became urban family members. 

Yesterday our boss posted a number of pictures that she had from different events, gatherings and training events that we had.  Our district in Beverly Hills has become a spotlight district in the entire country because of her commitment, focus and dedication to the development of her managers and the vision she saw for the entire company.   Due to the great integrity of the company and the focus on the product and the customer, Starbucks in my opinion is the prime example of how a corporation can still make money and continue to have social awareness of how it is helping out a community. 

With this group of managers though, greatness happened.  The most simple way to put it is with some simple math.   Each of the 12 managers had an average of 12 employees. That right there is 156 happy, motivated, contagious people.  Each of those stores passed their great energy off to about 1000 people daily.  Now you have 12,156 people happy, motivated, and contagious every day.  If that is sustainable for even an hour after they leave the store, how many people does that influence?    This is why I have a personal belief that amazing customer service can change the world.  I know is sounds like a pipe dream, but it has some truth.

This Monday Spotlight is dedicated to those thirteen colleagues and all of the greatness that they put out into to world every day.  You really had a great influence on me and will forever be called family by me.  Thank you.

This video was my very first for Project Kinect.  It was taken when Whitney and I went downtown to visit Lui at her new store downtown in a new district.  Until the move, the three of us were considered the Century City Sisters: Mabel, Agatha and Bernice.